GWL Realty Advisors Wins Significant Operational Excellence Award

(Toronto, November 19, 2020): GWL Realty Advisors (GWLRA) has won the “Best Achievement of Operational Excellence in Real Estate & Associated Services” award presented by the Business Transformation & Operational Excellence World Summit (BTOES).

The BTOES was established in 2006 to showcase outstanding achievements in operational excellence on a global scale. In 2019, the BTOES introduced a real estate category for which GWLRA submitted a nomination. This win makes GWLRA the very first real estate company to win the award.

GWLRA’s Operational Excellence Journey

GWLRA’s approach to operational excellence began in 2018 with the formation of a Business Excellence & Innovation team, and shortly after the creation of the Transformation Committee and the introduction of a Process Excellence (PX) Program.

The Transformation Committee sets the company’s focus on initiatives related to employee engagement, process improvement, and innovation. The PX Program leverages Lean Six Sigma, Change Management, Project Management and Design Thinking to teach employees how to think differently and deliver sustainable results, and do things a better way

Ralf Dost, President, GWLRA, comments: “Our focus on transformation and process excellence creates opportunities to engage our employees in new ways and foster a culture of collaboration and continuous improvement. These on-going efforts have the full support of GWLRA leadership and are becoming an integral part of our business proposition.”

Through the work of the Transformation Committee and PX Programs, the company has seen:

• $3.5M in benefits delivered through 22 large-scale process improvement projects
• 12 completed transformational initiatives with another 14 initiatives in progress
• 30+ employees certified as GWLRA Process Excellence Champions and another 400+ trained in Process Excellence Foundations
• 10+ SMART building initiatives currently underway

The Transformation Committee and PX Program has enabled business transformation by delivering on our strategic priorities and developing our staff to position our organization to be nimble and adapt to the changing demands of the industry. GWLRA will continue to use these programs to further develop the company and its people.